Knowledge base

Creating Wahelp integration with Bitrix24

1)    First of all, go to your Bitrix24 and through the market, install our application «WhatsApp Help»

2)    Then, you need to register on our website

3)    After registration, you need to create a project in our admin panel with Bitrix24 integration.



4)    At step 2, you should specify the phone number for the project and a link to your Bitrix24.


5)    After these steps, the integration between our service and Bitrix24 is considered connected.

6)    Next, you need to select the type of communication with the client "Via open channel" or "Via messenger".

7)    If you select "Via open lines", pass on to step 8If you choose the type of communication with the client "Via messenger", you need to select the following parameters:


The same settings can be changed in the settings of the project itself.