Knowledge base

How to set up cross-sales templates?

Cross-Sales Templates are message templates sent to your Yclients customers on WhatsApp according to specified conditions.


The main purpose of such messages is to make exciting offers for your loyal customers of additional services or services they have not previously used and register them for these services. These are individual automatic mailings that allow you to work with your customer base and register them for these services, thereby increasing the average check and revenue.


For more details, see the video (8 minutes):


Important points:

  • A maximum of 2 cross-templates can work at the same time. In order to start a new template, you either need to wait until the mailing for one of the running templates ends, or you need to stop the mailing process using a running template.

  • Messages are sent 6 times a day, 5 messages in common (1 time per hour, from 11:00 to 16:00 in the time zone specified in the project settings).

Thus, within the framework of one template, 30 messages will be sent per day, respectively; if 2 templates are launched, then the bot will send 60 messages in total per day.