Official Meta provider
GDPR compliant
Every guest message — WhatsApp, Telegram, Instagram, and more — in one inbox, alongside live PMS data. Communication, upsells, loyalty, and direct bookings on a single platform.
The problem
Every missed message is a booking that went somewhere else. Recognize any of these?
#1 Revenue drain
Guests are never offered a relevant upgrade or add-on.
Inquiries arrive at night and on weekends while the front desk is closed.
Guest questions repeat every day — and your team retypes every answer.
Channels where guest messages sit scattered — and get missed.
A bad review goes public before you even know there’s a problem.
Guests who never come back — because no one ever reminded them.
On top of the omnichannel inbox, our AI concierge answers guests instantly in the guest’s own language and closes bookings on its own. Watch it work — then scan and try it on your own phone.
Scan and book a room in our demo hotel — it takes 60 seconds
Try the AI concierge
How it works
Your PMS runs operations. Message.Help turns every guest message into revenue. Two‑way API sync keeps them in lockstep.
Your PMS
Reservations · rates · check-in/out · reporting
Two‑way
API sync
Message.Help
Before · during · after the stay
Capabilities
Before arrival 
During the stay 
After check-out Every channel your guests already use
WhatsApp
Telegram
Instagram
Viber
Facebook Messenger
Website chat
SMS
Loyalty & direct returns
No app to install, no plastic card to print. The card is a conversation your guest already has open — so every return booking comes straight to you.
Every return booking starts as a conversation you already own — so guests come back to you directly, again and again.
Campaign open rate
The results
Headline impact
increase in AI upsell conversion
revenue per stay from upsells
of inquiries handled without staff
WhatsApp campaign open rate
¹ Figures reflect industry benchmarks and aggregated Message.Help client data.
Getting started
We contact you and map your current setup and channels.
We help with Meta Business Manager setup and business verification.
PMS connection, AI knowledge base (rooms, services, policies), and message templates.
Typically live within a week — then we keep fine-tuning as you go.
Message our demo concierge on WhatsApp and watch it close a real booking in under a minute. Or book a quick call if you’d like a guided walkthrough for your hotel.
Scan to chat with the demo concierge now.
It books a room in our demo hotel in 60 seconds.
Quick answers
Start plan is €50/month for smaller properties (up to 15 keys, no PMS needed). Pro is €100/month for hotels with a PMS or channel manager integration (16–40 keys) — this covers the omnichannel inbox, AI concierge, upsells, and loyalty tools. Larger networks (40+ rooms) get custom pricing. There’s a one-time setup fee for your official WhatsApp Business API connection; no hidden costs. If you go beyond your plan’s included AI request allowance, top-ups are affordable and scale with usage — roughly €15 for an extra 1,000 requests, up to €50 for 5,000. Most hotels stay comfortably within the included allowance. Any further questions, just let us know — happy to clarify anything.
Yes — we run on EU servers, are GDPR-compliant, and are working toward ISO 27001 certification, so guest data stays in Europe. We’re also an Official Meta WhatsApp Business Solution Provider, meaning direct, secure API access with no intermediaries.
No. It handles the 70%+ of routine inquiries (availability, pricing, amenities) instantly, 24/7, and escalates anything it can’t resolve straight to your team — staff stays in full control.
Any language your guest writes in — it replies automatically, no setup required per language. If you have any further questions, please complete the inquiry form here.
It scales with you. Multi-property management and a dedicated account manager come with our Custom plan, so you run every property through one platform and one inbox.
About a week from sign-up to live: we map your setup, handle WhatsApp Business verification, connect your PMS (Mews, Cloudbeds, Apaleo, and more) or channel manager, build the AI’s knowledge base, then launch and keep tuning.