There are 4 autoresponder templates available in our service:
#FIRST#:
This template is sent to the client on the first incoming message to the bot number. It is sent only once. By default, it contains a duplication of the bot's main menu, however you can edit it and specify any desired text.
#DEFAULT#:
This template is sent to the client if no match is found in the main menu items, that is, if the client has written a non-standard message. For example, "Hello, I want to make an appointment with you". The default response is blank, but you can specify any desired text by opening message editing.
Note: All settings (except for answering an incoming call) from these instructions also apply to all additional communication channels besides WhatsApp.
In the "Settings - General Settings" section of our website, you can customize the frequency of sending an auto-response. By default, a reply is sent in response to every non-standard customer message. However, you can customize the sending once in a certain number of minutes, for example, to send a reply once in 24 hours, you should specify the value 1440 minutes.
#DEFAULT_CLOSED#:
This auto-response is only sent to the customer during your Altegio branch's non-business hours. The working hours are specified in the "Settings - Altegio" section in the personal cabinet of our website. The automatic reply will be sent between evening and morning opening hours. This auto-response should be created manually in the "Message Templates - Main Menu" section, specifying the text "#DEFAULT_CLOSED#" as the message from the user.
_Incoming Call_ (works only for WhatsApp channel):
This autoresponse is sent to the customer in response to an attempt to call you on a bot number within the WhatsApp app. This autoresponse also needs to be created manually under "Message Templates - Main Menu", specifying the text "Incoming Call" as the message from the user.